summary
Key Takeaways
- Eeva has spent 25 years at Mylab, embracing change and renewal in her career.
- She started in coding, transitioned to various roles, and now serves as a Service Manager, always focusing on customer needs.
- Eeva believes that renewal is essential for both individuals and companies, reflecting the shifts in her industry over time.
- Colleagues see her as a calming presence during complexities, thanks to her deep understanding of customers and internal processes.
- As Mylab approaches its 40th anniversary, Eeva’s journey embodies the company’s ability to adapt while remaining customer-focused.
My why is the people I get to work with
For Eeva, a 25-year career at Mylab has never been about standing still. From coding to customer relationships to service management, she has kept looking for new challenges, and along the way she has learned something simple but essential: renewal isn’t optional, not for people, and not for companies with a long history either.
Starting in the middle of a crisis that never came
Eeva joined Mylab in 1999, right as the whole world was preparing for Y2K. While others worried about computers grinding to a halt at midnight, she was stepping into her very first role at a small software company that would end up defining her entire career. She was employee number twenty. Today, Mylab has grown to more than 130 people.
It’s strange to think about now. I came in during all that chaos, and the company I joined barely resembles the one we are today. But that’s exactly the point, isn’t it? Nothing stays the same, and it shouldn’t.
Finding her “why” early, and never losing it
Eeva’s path at Mylab has taken her through several roles: she started out coding, moved into customer support, then HL7 integrations, project management, and key account management for some of Finland’s largest laboratory organizations. Today she works as a Service Manager.
Ask her to define herself as a professional after 25 years, and one word comes up before anything else: customer.
If I had to describe myself as a professional, it would start with the customer relationship. That’s genuinely my thing. I find it easy to reach out to customers, to sense what people need, and to keep that dialogue open, whatever the subject.
Even in her early coding days, she stayed close to the people using the systems she built. That thread has run through every role since.
Why renewal is not optional, for people or for companies
Eeva is candid about something many long-career professionals eventually face: staying in one role for too long can wear you down, no matter how much you love the work. A few years ago, a restructuring gave her the chance to move from key account management into her current role as Service Manager.
If you do the same thing for a long time, you can start to feel a bit stuck. I got a new angle, a new challenge, and I’ve genuinely enjoyed this role. Account management is more commercial. As a Service Manager, my job is making sure everyday life runs smoothly for our customers, so nothing turns into a crisis. That kind of continuity matters and motivates me.
The same need for renewal, she points out, has played out across the entire industry she works in. The laboratory landscape she stepped into in 1999 looked nothing like it does today. Small, independent labs have merged into a handful of large organizations, and private providers have grown alongside the public sector.
The customers themselves have changed enormously. There used to be many small labs. Now it’s mostly large ones, plus private providers on top. If you don’t evolve alongside that, you get left behind, both as a person and as a company.
A steady presence, even when things get complicated
Colleagues describe Eeva as someone who brings calm to complicated situations, something she is almost surprised to hear herself.
I don’t think of myself as a naturally calm person. But I suppose I do bring a certain steadiness to situations that can get difficult.
That steadiness comes from knowing her customers, their environments, and their day to day realities closely, alongside a deep familiarity with how things work inside Mylab itself.
The bigger picture: Mylab’s own renewal
As Mylab approaches its 40th anniversary next year, Eeva’s story feels like a fitting reflection of the company itself. An organization that started small has kept adapting, through new technology and innovations, industry consolidation, a pandemic, and several changes, without losing sight of what matters most.
I believe the value of what we do here is understood by our customers and inside the company. That hasn’t changed in 25 years, even as everything around it has.
Still finding new challenges
Looking ahead, Eeva continues to work closely across teams, technical, project, sales, and service production, and finds energy in that variety.
Getting to work with so many different people, hearing how things are going for our customers, that’s still what keeps me going.
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